Return & Refund Policy
Last updated: June 2025
Your satisfaction matters to us. This policy explains when and how you can return products and request a refund or replacement.
1 Eligibility for Returns
Returns are accepted for products that are damaged, defective, expired or incorrectly delivered. To be eligible, the item must be unused and in its original packaging.
- Damaged or defective product
- Wrong item delivered
- Expired product on arrival
- Original packaging intact
2 Return Window
Please raise a return request within 7 days of delivery. Requests made after this period may not be eligible.
3 Non-Returnable Items
For health, safety and hygiene reasons, opened or used supplement and consumable products cannot be returned unless they are damaged or defective.
4 How to Request a Return
Contact us at 70937 53111 or info.biouniverse@gmail.com with your order number and a photo of the product/issue. Our team will guide you through the process.
5 Refunds
Once your return is received and inspected, approved refunds are processed to your original payment method, or as a replacement, within 5–7 business days.
6 Replacements
If your product arrived damaged or defective, we will gladly arrange a replacement subject to stock availability.
7 Cancellations
Orders can be cancelled before dispatch by contacting our support team. Once shipped, an order cannot be cancelled but may be eligible for return as per this policy.
Questions about this policy?
Contact Us